Terms and Conditions - Gippsland Cheese

Gippsland Cheese

TERMS & CONDITIONS

This web site is owned an operated by Gippsland Cheese (herein referred to as simply “the Web Site”). Visitors to the Web Site, include, but are not limited to, ‘customers’, ‘companies’, ‘businesses’, ‘government organizations’, ‘charities’, ‘institutions’, ‘persons’ and ‘you’. By continuing to browse, shop, purchase, and view content on the Gippsland Cheese web site, you are deemed to fully and unconditionally agree to these Terms & Conditions. You are therefore bound by these Terms and Conditions so long as you continue to shop, buy, or browse this web site. This web site is governed and protected by the state judicial laws of Victoria and Federal Laws of Australia.
Trademarks:

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Gippsland Cheese. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Gippsland Cheese (the Web Site owner).

All content/material found on this web site is protected by Australian, and international copyright laws, and as such, may not be used without prior written permission of Gippsland Cheese. Such content includes text, images, logos, buttons, audio, video, software code and web site design.

You are prohibited from transmitting, broadcasting, editing, adapting, or making use of any intellectual property, trademarks, logos or copyright material without the expressed written permission of Gippsland Cheese.

External Links:

External links may be provided for your convenience, but they are beyond the control of Gippsland Cheese and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties:

Gippsland Cheese makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Discounts, Special Offers & Coupon Redemptions:

Discounted prices (discounts) are offered for a limited time or for a specified time or date. Gippsland Cheese reserve the right to withdraw discounts at any time without notice. Where a percentile rate (%) is offered, such discounts do not apply to taxes (GST) or shipping/freight charges. Unless otherwise stated, discounts do not apply to already discounted items/products. In the event where a discount is offered via a coupon code, such discounts must be redeemed at the time of purchase. Retrospective requests (to redeem discount coupons) cannot be accepted.

Disclaimer of Liability:

Gippsland Cheese shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of Terms:

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Security:

The integrity and security of information between you and our web site cannot be assured or guaranteed to the full extent. Likewise, we cannot and will not accept responsibility for the safe keeping, transmitting, and the overall security of information sent to and from our web site/server(s). The customer, visitor, or any other person should take steps to ensure they are protected by relevant third-party software including, but not limited to, firewall software, anti-virus software, and other security protection software at all times. The customer/visitor (or any other individual or organisation) acknowledge that any information sent to or from our web site, is done so at their own risk.

Access & Restrictions:

From time to time, access to our web site may be denied during irregular web site maintenance and/or repair scheduling, during web site upgrades and enhancements, during unexpected server downtime/failures and systems downtime/failures. Online Gippsland Cheese shall not be responsible for such access restrictions whether scheduled or not. Gippsland Cheese may, at its discretion, prevent a customer, visitor, or any other person from gaining access to our web site, for whatever reason it sees fit, through any means/technologies available at it’s disposal.

Payment:

Payment for goods purchased is not final until funds have cleared. This means that no goods or services will be provided until monies have been cleared by the relevant financial institutions, processed and approved by all parties concerned, all financial entities are satisfied that fraud, deceptive, or misleading conduct had not been carried out, and the full purchase amount received by Gippsland Cheese

Product Returns & Exchanges:

Product returns cannot be made by the customer without prior knowledge and approval of Gippsland Cheese. Customers may return unopened products sold and fulfilled by Gippsland Cheese within 14 days of delivery for a full refund, less shipping costs. Gippsland Cheese will pay the return shipping costs only if the return is a result of an error caused by Gippsland Cheese (you received an incorrect or defective item, etc.); otherwise the refund will be less the cost of shipping.

Gippsland Cheese will issue an authorization number (referred herein as an ‘RMA’ number or ‘Return Merchandise Authority’ number to help Gippsland Cheese to identify approved returns for faster processing. Products returned without an RMA number visible or clearly marked on packaging will be rejected outright. Returns received in a damaged state cannot be accepted. Unless a product is faulty or defective under manufacturer’s warranty, no products can be accepted, by Gippsland Cheese, opened or in a used state. This includes the removal of any products seals, shrink wrapping, protective materials, stickers or product attachments and/or accessories.

Special orders placed by customers may not be returned for refund or exchanged. Products that have been returned under warranty and deemed by Gippsland Cheese to misused, abused, or subject to inappropriate handling cannot be accepted for a refund or exchange. Battery operated products cannot be returned unless all reasonable measures have been taken to ensure all attempts to operate the product are not battery related. Gippsland Cheese may, at its discretion, charge a 10% re-stocking fee, on returned products, in the event that a customer has changed their mind or no longer needs the product. All products returned must arrive undamaged and in ‘sale-able’ condition i.e. sealed, unopened and unused.

Shipping & Deliveries:

Gippsland Cheese take no responsibility for the delay of deliveries caused by any carrier it chooses to undertake the delivery process on its behalf. Likewise, Gippsland Cheese cannot be held liable for any burden, stress, inconvenience, hardship or financial loss such delays may cause. Customers are advised to place orders well ahead of time to ensure sufficient time is plentiful during peak periods and other unexpected delays that can occur from time to time.

For the most part, Gippsland Cheese will endeavor to dispatch orders as quickly as possible or within 24 hours of receiving the order (excluding non-working days in Victoria). Some delays of several days or more are to be expected during peak periods between October and December months. Gippsland Cheese cannot and does not accept responsibility for late deliveries whatsoever.

The customer must sign whatever forms, delivery dockets, or consignment notes are presented by the carrier prior to acceptance of the purchased goods. Refusal to sign or accept delivery from the carrier means that the customer risks their order being returned back to Gippsland Cheese. Under such circumstances, the customer acknowledges that shipping and handling fees are payable for any subsequent re-deliveries. The customer also acknowledges where costs incurred, and made payable, by the carrier in connection for any return made, will be passed on to the customer, by Gippsland Cheese, for payment prior to the handling and/or further requests or processing of the customer’s order.

Lost or Damaged Goods:

Where products ordered have arrived damaged, customers are required to notify Gippsland Cheese of any claims, regarding replacement, within seven (7) days of receipt. Gippsland Cheese will provide assistance with respect of the return, costs and the dispatch of replacement products. In the event that replacement products are unavailable or out of stock, at the discretion of Gippsland Cheese replacement stock may be ordered or a refund issued. Gippsland Cheese accept no responsibility for any delays that may arise in the ordering or delivery of such stock to our store or the subsequent delivery of replacement products to the customer.

In the event that an order is lost by the carrier, it is required of the customer to inform Gippsland Cheese within a reasonable amount of time. Any claims for lost or undelivered orders beyond 30 days of the expected delivery date, estimated by the carrier, cannot be accepted for investigation or for compensation of any kind. Gippsland Cheese may, at its discretion, accept claims that are beyond the 30 day term only if it deems that unusual or special circumstances were at play.

Customer Profile/Details:

The customer is responsible for the accuracy of their Profile/Details. Where customer contact information is inaccurate, Gippsland Cheese may decline, refuse, cancel, delay or postpone the processing of the customer’s order without notice. Failure by the customer to update or provide accurate Profile/Contact details may result in the loss/delay of deliveries by our carrier and/or risk having their payment method declined by the customers’ bank/credit union/financial institution. Gippsland Cheese not be responsible for any matters arising as a result of inaccurate information provided by the customer.

Information and correspondence submitted by Customers/Visitors:

Whilst customers are encouraged to post reviews, make comment, suggestions, questions and ideas, customers may not make obscene, threatening, or inappropriate comment that is illegal, make political or religiously motivated statements, make comments of poor taste, post false or misleading remarks that are untrue. All text, images, artwork and correspondence provided by the customer shall remain the property of Gippsland Cheese. Gippsland Cheese may, at its discretion, choose to use, reproduce, adapt, modify, distribute, publish, and display such content as it deems fit or appropriate. Reviews posted or uploaded to the Gippsland Cheese web site are the views and opinions of its customers/visitors. Gippsland Cheese does not accept responsibility for the accuracy, or otherwise, of any material given/posted/uploaded, by the customer or visitor, and shall not be held legally liable for the content provided. Reviews posted on the Gippsland Cheese web site are not the views of the store, management or its employees.

Changes and amendments to the Terms and Conditions:

Gippsland Cheese reserve the right to make changes and amendments to these Terms and Conditions on an on-going, ad-hoc basis, or as needed and/or legally required and at any other time it deems fit or necessary. By further visiting or placing orders on the Gippsland Cheese web site, the customer shall be deemed to have fully read and understood these Terms and Conditions, agree unconditionally including any changes made.

Your Privacy:

Gippsland Cheese is a responsible and ethical commercial business. We value your privacy and will ensure, to a level reasonably expected, your personal information is handled appropriately and kept safe at all times.

For detailed information on the Gippsland Cheese privacy statement, please see below.

Omissions, Errors, and Incorrect Pricing:

Whilst errors and omissions cannot be ruled out nor eliminated from the content of the Gippsland Cheese web site, however, such error and omissions are never made deliberately or intentionally. Customers are encouraged to use the content on the Gippsland Cheese as a guide only. Incorrect pricing, weight, size, dimensions and product features and functions may be incorrect from time to time. Gippsland Cheese reserves the right amend, change or modify content at any time without notice. Gippsland Cheese may, as an option, cancel or remove any product, on any order that it deems to contain errors or omissions on products purchased.

Security and Privacy Statement:

The privacy, integrity, and security of your personal information is very important to us. This privacy statement contains important information you should know regarding what information is obtained from you while visiting Gippsland Cheese web site and what we do with that information. This is the web site of Gippsland Cheese. Our postal and physical address is: 17 Ryan Ct, Warragul VIC 3820 . We can be contacted by telephone on (03) 5622 3887 or by email at info (at) gippslandcheese.com.au.

For each visitor to our Web page, our Web server automatically recognizes the IP address of the visitor and stores this information in our database. This information is primarily used and stored for security and fraud protection purposes. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages visitors access or visit, user-specific information on what pages visitors access or visit, information volunteered by the visitor (such as survey information and/or site registrations), name and address, telephone number, fax number, and payment details/information. The information we collect is used to improve the content of our Web Site, used to notify consumers about updates to our Web Site, used to notify customers regarding changes to their order status, issues concerning order processing, payments processed/declined, refunds issued, cancellations made, changes to order details made, marketing, surveys, and information gathering via all means available.

However, this information will not be shared with commercial organizations, individuals and other entities not under the control or direction of Gippsland Cheese for the purposes of marketing and solicitation without the express permission of the customer.

Where assistance is engaged with external organizations to help and assist with in-house marketing campaigns and other forms of advertising, such work will not be engaged without a legally binding agreement precluding the use and distribution of customer information. However, information about you will be disclosed to government authorities/bodies only when legally required to do so, during fraud investigations by State or Federal police and/or government bodies, to verify or enforce compliance with the policies governing our Web Site and applicable laws or to protect against misuse or un-authorized use of our Web Site, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Web Site.

With respect to cookies, our web site uses cookies to store visitors preferences, record session information such as items that have been add to the shopping cart, as part of the proper functioning of the web site and to help us to improve our service when visitors return to the Web Site. These cookies are vital for the smooth operation of the Web Site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or by writing to us at the above address. Your e-mail addresses are never made available to other organizations. Gippsland Cheese will never make customer email lists available to commercial organizations for profit or favor. The customer’s privacy is of paramount concern and such information will never be released.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, writing to us at the above address. Persons who supply us with their telephone numbers online may receive telephone contact from us to verify order information provided. Such information that may need to be verified may include the customers e-mail address, other registration details, delivery instructions, or other matters involving better customer service.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out. If you are concerned about how your information is used, you should check back at our Web site periodically, we will post the policy changes to our Web Site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, writing to us at the above address.

Customers have the ability to have inaccuracies corrected in contact information. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local consumer protection office or Consumer Affairs Victoria.

Privacy Statement:

Privacy, integrity, and security of your personal information is very important to us. This privacy statement contains important information you should know regarding what information is obtained from you while visiting Gippsland Cheese web site and what we do with that information. This is the web site of Gippsland Cheese. For each visitor to our Web page, our Web server automatically recognizes the IP address of the visitor and stores this information in our database. This information is primarily used and stored for security and fraud protection purposes. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages visitors access or visit, user-specific information on what pages visitors access or visit, information volunteered by the visitor (such as survey information and/or site registrations), name and address, telephone number, fax number, and payment details/information.

The information we collect is used to improve the content of our Web Site, used to notify consumers about updates to our Web Site, used to notify customers regarding changes to their order status, issues concerning order processing, payments processed/declined, refunds issued, cancellations made, changes to order details made, marketing, surveys, and information gathering via all means available. However, this information will not be shared with commercial organizations, individuals and other entities not under the control or direction of Gippsland Cheese for the purposes of marketing and solicitation without the express permission of the customer.

Where assistance is engaged with external organizations to help and assist with in-house marketing campaigns and other forms of advertising, such work will not be engaged without a legally binding agreement precluding the use and distribution of customer information. However, information about you will be disclosed to government authorities/bodies only when legally required to do so, during fraud investigations by State or Federal police and/or government bodies, to verify or enforce compliance with the policies governing our Web Site and applicable laws or to protect against misuse or unauthorized use of our Web Site, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Web Site.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or by writing to us at the above address. See our contact page.

Your e-mail addresses are never made available to other organizations. Gippsland Cheese will never make customer email lists available to commercial organizations for profit or favor. The customer’s privacy is of paramount concern and such information will never be released. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, writing to us at the above address. Persons who supply us with their telephone numbers online may receive telephone contact from us to verify order information provided. Such information that may need to be verified may include the customers e-mail address, other registration details, delivery instructions, or other matters involving better customer service.

Customers have the ability to have inaccuracies corrected in contact information. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local consumer protection office or Consumer Affairs Victoria.

All prices including GST.